Caesars Windsor Privacy Policy Canada
We take privacy seriously in Canada. We collect, use, share, and protect personal information across our website, mobile applications, and services.
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We handle data for specific, clear purposes such as account access, payments, support, and meeting gaming-related obligations.
Personal Information We Collect
We collect personal information you provide during registration and verification, as well as information generated through gameplay, payments, and service use.
- Account details such as your name, date of birth, and contact information.
- Identification details for verification, including government-issued information.
- Financial and transaction details related to deposits and withdrawals.
- Gameplay details, including session timing, preferences, and wagering activity.
- Technical details such as IP address, device identifiers, and cookies.
How We Use Your Information
We process information to deliver the services you request, maintain platform integrity, and improve how features work.
- Creating and managing your account, including identity and age verification.
- Processing deposits and withdrawals and sending transaction confirmations.
- Providing customer support and responding to questions.
- Preventing fraud and money laundering and supporting responsible gambling practices.
- Analyzing usage to troubleshoot issues and develop features.
Legal Basis & Information Sharing
We process personal information based on performance of our contract with you, compliance with legal obligations, legitimate business interests, and consent where applicable.
We may share personal information with service providers such as payment processors, identity verification services, cloud hosting providers, customer support systems, and analytics providers.
We may also share information with regulators and authorities when required, and with corporate affiliates and partners within the Caesars Rewards network. Sharing may also occur in response to legal process, to protect rights and safety, or as part of a business transfer.
Cross-Border Data Transfers
Your personal information may be transferred to, stored, and processed outside Canada, including the United States. We apply safeguards so information remains protected under this Privacy Policy.
Security Measures & Retention
We use technical and organizational safeguards to protect personal information, including encryption for data transmission, secure storage systems, access controls, regular security assessments, and employee training.
If a data breach compromises personal information, we investigate promptly, mitigate potential harm, notify affected individuals as required by law, report to relevant authorities, and take corrective actions.
We keep information only as long as needed for the purposes described, unless a longer period is required by law. Some retention timelines are listed below.
Bonuses & Promotions
We aim to keep promotions clear and easy to review, with amounts shown in CAD. If you choose to participate, bonuses may help support your early sessions.
Some offers reference a promo code and multi-deposit ladders. Availability can depend on your account status and any required verification steps.
Current Promotions Summary
| Offer Type | Amount (CAD) | Key Details |
|---|---|---|
| New player bonus (promo) | Up to 650 CAD | Bonuses for New Players; “GET650CAD” mentioned. |
| Deposit bonus ladder | +200% / +150% / +100% / +50% | Applies to 1st / 2nd / 3rd / 4th deposit respectively. |
| Bonus + loyalty points | 400% up to C$1200 + 2500 Loyalty Points | “Claim your bonus!” offer includes Loyalty Points. |
| Bonus + free spins | 300% up to C$3000 + 300 FREE SPINS | “Claim your bonus!” offer includes free spins. |
| Double first 4 deposits | Up to C$1600 | “Double Your First 4 Deposits” offer. |
| Data retention (account information) | Duration of account plus 5 years | Retention period specified for account information. |
| Data retention (transaction records) | 7 years | Retention period specified (tax requirements). |
| Children’s privacy (under-age handling) | Under 19 |
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| Contact (Privacy Officer) | 1-800-991-7777 |
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What to Check Before Opting In
- Complete registration and any verification steps related to identity and age.
- Review consent choices for marketing communications, if offered.
- Keep payment and contact details current for confirmations and support.
If you would like to explore a bonus, you can do so through your account options. If not, you can still use the core services without marketing consent.
Additional Requests We May Make
We may request additional details when needed to maintain service integrity. This can occur during verification, payment reviews, or when you submit privacy-related requests.
In some cases, we may require more information to confirm your identity before processing a privacy request. This helps protect your account and prevent unauthorized changes.
Cookies & Similar Technologies
We use cookies and similar technologies to keep features working and to understand how services perform. Some cookies also remember preferences or support marketing, where consent applies.
- Essential cookies for site functionality.
- Analytical cookies to understand interactions and improve services.
- Functional cookies that remember settings and preferences.
- Targeting cookies that track browsing habits for marketing purposes.
How to Manage Cookie Preferences
You can manage cookies using our cookie consent banner, your browser settings, or device preferences. Disabling certain cookies may affect how some features work.
Privacy Policy Updates
We may update this Privacy Policy from time to time. We notify material changes by posting an updated version, sending an email notification, or displaying a notice when you next log in.
Permitted Sharing Categories
We share personal information only within the categories needed to deliver services, meet obligations, and protect our users. Sharing is limited to what fits the purpose.
Who We Share Information With
- Service providers supporting payments, verification, hosting, support, and analytics.
- Regulatory authorities and public bodies as required for compliance.
- Corporate affiliates and partners within the Caesars Rewards network.
- Other third parties where required for legal process or business transfers.
Your Privacy Rights & Contact Options
You can request access, corrections, deletion where permitted, restrictions or objections, data portability, and withdrawal of marketing consent. We respond to requests within 30 days.
To exercise rights, use privacy settings in your account, call our Privacy Officer at 1-800-991-7777, or email [email protected].
If you have a concern, contacting our Privacy Officer first often resolves it quickly. If you remain dissatisfied, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.