Caesars Windsor Terms, Rules & Conditions

In Canada, we provide Caesars Windsor Online Casino services under these Terms and Conditions. By using our website or mobile platforms, you agree to this Agreement and our Privacy Policy.

We may update these Terms and Conditions at any time. Changes take effect when posted, and continued use of our services confirms your acceptance of the updated terms.

For clarity, we use the following definitions throughout this Agreement:

• “Account” means your registered player profile on our platform.
• “Services” includes our games, features, content, and site functions.
• “Bonus” includes promotional offers, free bets, and free spins.
• “Intellectual Property” includes our trademarks, software, and related rights.

Eligibility & Location Requirements

Access depends on age and location, and we enforce both consistently. You must be at least 19 to open an account, deposit, and participate in gaming activities.

You must also be physically located within Ontario, Canada while playing. We use geolocation technology to verify your location before and during access.

Registration requires accurate, complete, and current personal information to support account security and compliance. Information requested may include your legal name, date of birth, residential address, email, phone number, and the last four digits of your Social Insurance Number for tax purposes.

After registration, you are responsible for keeping your username and password confidential. Notify us immediately if you suspect unauthorized access to your account.

Games, Rules & Platform Availability

Our services include games and features delivered through the website and mobile platforms. Each game has its own rules in the game information area, and reviewing them before you play can help prevent misunderstandings.

All games operate using a certified Random Number Generator (RNG) to support fair outcomes. Maximum win limits vary by game and are determined per spin, hand, or round.

If a game malfunction occurs, affected bets are void and stakes are returned. We may also add, remove, or temporarily disable games without prior notice, with maintenance announced in advance when possible.

Your complete game history is available in your account for at least 90 days. We recommend reviewing it regularly and reporting any discrepancies within 14 days of the transaction.

Bonuses & Fair Play Rules

Bonuses are intended for recreational players and include specific terms in addition to these general rules. We may restrict eligibility based on gameplay patterns and may limit players to one active bonus unless stated otherwise.

Bonus funds are used before cash funds while wagering. Winnings tied to bonus funds are only withdrawable once wagering requirements are met.

Standard wagering requirements are 30x the bonus amount unless otherwise specified. Different products contribute differently toward wagering completion:

• Slots: 100%
• Table Games: 20%
• Video Poker: 10%
• Live Dealer Games: 10%
• Sports Betting: 0%

Unless otherwise specified, bonuses expire 30 days after issuance. If you attempt to withdraw before meeting wagering requirements, the bonus and associated winnings are forfeited.

Bonus abuse is treated as a serious breach, and we may void bonuses and related winnings when detected. Examples include creating multiple accounts to claim offers, coordinated play, large-bet manipulation after clearing, and zero-risk or hedged betting.

Responsible Gaming Controls

We offer tools to help you stay in control during gameplay. You can set these directly on your account to support clear, predictable limits.

• Deposit limits (daily, weekly, monthly)
• Session time limits
• Reality checks with timed reminders
• Timeout periods of 24 hours, 7 days, or 30 days
• Self-exclusion for 6 months, 1 year, 5 years, or permanent

Once set, reducing limits or shortening exclusions requires a 24-hour cooling-off period before changes take effect. If we identify underage play, we suspend the account immediately, return deposits, and void winnings.

Account Rules & Verification

You must maintain one account per individual and keep your details accurate. Multiple accounts for the same person breach these Terms and Conditions and may result in restrictions, suspension, or closure.

You must not allow any third party to use your account at any time. Account sharing is strictly prohibited, including informal access from friends or family.

We are legally required to verify identity and may request documents when needed. Examples include government-issued photo ID, proof of address dated within the last 3 months, and proof of payment method ownership.

Verification delays or failures may restrict the account, including blocking withdrawals until requirements are satisfied. We may also close or suspend accounts if we suspect fraud, terms violations, or if legal obligations require action.

Deposits & Withdrawals

All deposits must be made using payment methods registered in your name. We do not accept third-party payments, and deposited funds must be used for gameplay rather than money transfer.

All accounts operate in Canadian Dollars (CAD). If a transaction occurs in another currency, we convert it at the prevailing exchange rate, and your financial institution may charge conversion fees.

Withdrawal requests are reviewed and may require additional verification before approval. Where possible, we process withdrawals back to the original deposit method to support anti-money laundering compliance.

We may divide larger payouts into installments to complete reviews and processing. Higher weekly withdrawal limits may be available for VIP tier members.

Privacy, Security & Intellectual Property

We collect and process personal information for account management, payments, legal compliance, security, fraud prevention, and marketing communications when you consent. We use industry-standard SSL encryption to protect data transmissions.

All platform content, including games, software, graphics, and layouts, is protected by intellectual property laws. You may not reproduce, distribute, modify, transmit, or otherwise use our content without explicit written permission.

Complaints, Liability & Governing Law

If you have a complaint about our services, contact Customer Support first so we can review the issue promptly. If your concern remains unresolved, you may escalate it by sending a written complaint to [email protected].

We aim to resolve complaints within 14 business days. These Terms and Conditions are governed by the laws of Ontario, Canada, and disputes fall under the exclusive jurisdiction of Ontario courts.

We are not liable for indirect or consequential damages connected to service use, account access issues, or technical interruptions. Our maximum liability to you is limited to the amount in your account balance at the time of the claim.

Contact Information

For questions about these Terms and Conditions, contact Caesars Windsor Online Casino at 377 Riverside Drive East, Windsor, Ontario, Canada, N9A 7H7. You can also reach us by phone at 1-800-991-7777.

If you choose to continue, reviewing your account settings and responsible gaming tools first can help you set comfortable boundaries.